Office Policies

Appointments

Alamo Neurosurgical Institute operates Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 2:00 PM.

Appointments may be scheduled by calling our appointment desk at (210) 564-8300, directly visiting our office or by making an appointment online.

If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hours notice. This courtesy on your part will make it possible to give your appointment to another patient who needs to see the doctor.

Insurance/Payments

Dr. Leonard accepts all major PPO insurance plans.

We understand the increasingly complex array of insurance requirements and claims procedures and will assist you by processing your claims. Rest assured our goal is to provide you with the highest possible level of surgical care while absolutely minimizing your out-of-pocket expenses.

National and state No Surprises Medical Billing laws protect patients from excessive out-of-network bills, therefore, we urge you to not allow unnecessary financial worries and fears to prevent you from receiving the finest in neurosurgical treatment. If your insurance plan requires that you have a referral from your primary care physician, please have your primary care physician fax it to our office at (210) 564-8399.

You may call our office anytime at (210) 564-8300 to discuss specifics relevant to your situation and get answers to any questions you may have.

Medical Records

Our office requires 24 hours notice for release of your records, X-rays, MRI, etc. Records and X-rays will not be released without proper written authorization. New patients prior to their initial visit must arrange to have their current films sent to our office or hand carry them. These films (MRI, CT scans, X-rays) should be taken within the last 6 months.